Your cloud infrastructure, operated around the clock.
We monitor, maintain, scale, and cost-optimize your cloud infrastructure 24/7 — in your accounts, with full visibility and no lock-in.
24/7 Monitoring & Alerting
Continuous observability across your cloud environment — application health, infrastructure metrics, log streams, and custom thresholds — with alert routing to named on-call engineers.
Incident Response & On-Call
Severity-tiered on-call rotation with SLA-backed response targets. Named engineers investigate and resolve incidents end-to-end — no ticket queues, no re-escalation to an offshore L1.
Patching & Maintenance
Scheduled OS, runtime, dependency, and security updates applied against tested runbooks — keeping your environment current without surprise production breakage.
Scaling & Capacity Management
Proactive autoscaling reviews, resource right-sizing, and capacity planning to handle growth and seasonal load — before you hit a wall, not after.
Cost Monitoring & Optimization
FinOps-aligned cost monitoring, idle-resource identification, and right-sizing recommendations reviewed monthly — keeping cloud spend under control as your environment evolves.
Backup, DR & Security Hygiene
Backup verification, DR drills, and security baseline enforcement run on a defined schedule — so your recovery posture stays real and tested, not just documented.
Operations Lifecycle
A closed loop, always running.
We operate a continuous cycle in your cloud — detecting issues before they become outages, resolving them with documented runbooks, and engineering root causes out so they stop recurring.
Runs in your cloud · shared visibility · documented runbooks
Runs in your cloud · shared visibility · documented runbooks
Incident Severity & Response Framing
Critical — service down
Immediate acknowledgment target
Major — degraded or at risk
Rapid acknowledgment target
Minor — non-critical issue
Standard response target
Response targets defined per engagement during onboarding.
You own the cloud. We run the operations.
We operate inside your cloud accounts, with your tooling, under your access controls. Every runbook, every configuration change, every incident record is yours — documented, transferable, and clean. If you ever want to bring operations back in-house or move to a different provider, we prepare a full handoff package. No lock-in, no black box, no dependency by design.
We work as an extension of your team — sharing incident channels, joining your stand-ups during incidents, and producing monthly operational reviews with your engineering leadership.
- Cloud account and resource ownership stays with you — we work inside your environment, not ours.
- All runbooks, alert configurations, and operational documentation are co-owned and accessible to your team at all times.
- You retain direct access to every tool we operate with: observability dashboards, alert channels, cost reports.
- On-call escalation paths are transparent — you see who is on-call and how incidents are tracked.
- Clean exit protocol: we produce a structured handoff package including runbooks, tool configs, and a transition plan.
Key Capabilities
- 24/7 monitoring & alerting (metrics, logs, traces)
- Incident response & severity-tiered on-call rotation
- Log aggregation & observability stack management
- Patch & vulnerability management (OS, runtime, dependencies)
- Autoscaling & capacity planning reviews
- Cloud cost monitoring & rightsizing (FinOps)
- Backup verification & disaster recovery testing
- IaC-managed change control (all changes in code, PR-reviewed)
- Runbook-driven operations (every alert has a documented response)
- Security baseline enforcement & drift detection
Technologies
Engagement Models
Monitoring & Incident Response
- 24/7 infrastructure monitoring and alerting
- SLA-backed incident response with named on-call engineers
- Incident post-mortems and root-cause documentation
- Monthly operational review and health report
- Direct escalation channel (Slack / Teams)
Fully Managed Operations
- Everything in Monitoring & Incident Response
- OS, runtime, and security patch management
- Scaling and capacity planning reviews
- Cloud cost monitoring and monthly rightsizing recommendations
- Backup verification and DR drill schedule
- Security baseline enforcement and drift detection
- IaC-managed change control for all infrastructure changes
- Dedicated named engineers and monthly leadership review
Co-Managed / Embedded SRE
- Shared on-call rotation with your engineering team
- Knowledge transfer and runbook co-authoring
- Incident response support alongside your team
- Capacity planning and cost review sessions
- Defined escalation paths — your team retains primary ownership
Frequently Asked Questions
How do you take over our existing, running infrastructure without downtime?
We follow a structured onboarding process: first, a read-only discovery phase where we map your environment, review existing runbooks, and identify monitoring gaps — without touching anything. Next, we stand up our observability and alerting layer alongside your current setup. Then we run a shadow on-call period where our engineers shadow your team's incidents before going live. The cutover to primary on-call is staged, with your team available as backup. Typical onboarding is three to four weeks and produces zero downtime.
What happens if we want to bring operations back in-house?
Exit is designed in from day one. We maintain all runbooks, alert configurations, tool settings, and incident history in a form you own and can access at any time. When you decide to transition, we produce a handoff package — complete runbooks, on-call rotation guides, tool access credentials, and a joint transition plan. We run a shadow period in reverse, with your team taking primary and our engineers as backup. There is no proprietary tooling, no data lock-in, and no dependency on our systems beyond standard cloud-vendor tooling.
What's the difference between managed infrastructure and hiring an SRE?
Hiring an SRE gives you one engineer — who has off days, gets sick, and takes vacations. Managed infrastructure gives you a team with documented coverage, redundant on-call rotations, breadth across cloud platforms, and operational tooling already in place. You also skip the six-to-nine month ramp time a new hire needs to understand your environment. The trade-off is direct control; that's why we operate inside your accounts and share visibility rather than running a black box.
How does on-call and incident escalation work?
Alerts from your monitoring stack route to our on-call rotation via PagerDuty or Opsgenie. The on-call engineer acknowledges within the SLA target for the incident severity, begins investigation, and either resolves or escalates to a second engineer. You receive a real-time update channel — typically a dedicated Slack or Teams thread per incident — and a post-mortem document for every Sev1 and Sev2 event. Escalation paths are documented and visible to your team at all times.
Do you work inside our cloud accounts, or do you run a separate managed environment?
We operate exclusively inside your cloud accounts. We request the minimum IAM permissions needed for monitoring, change management, and incident response — no broader than your internal SRE team would hold. You retain ownership of every resource, and you can review our access at any time. We do not run your workloads in our own accounts or through a proprietary management plane.
Do you support both Azure and AWS?
Yes. We operate with both Azure and AWS, and support single-cloud and multi-cloud environments. Our monitoring and observability tooling integrates with Azure Monitor, Application Insights, AWS CloudWatch, Datadog, and Grafana depending on your existing stack. Most engagements are single-cloud; for multi-cloud environments we document the per-cloud responsibilities clearly in the runbooks.
Ready to stop firefighting your infrastructure?
Book a 30-minute call. We will review your current environment, discuss coverage gaps, and determine which engagement model fits your team.